Monthly Archives: July 2012

Bring the Olympic Spirit Into Your Business Practices

The Olympics are here! People are excited to support their favorite athletes, watching the back stories, and cheering them on from the couch (or the computer or iPad).  It’s also the time for great Olympic marketing and advertising. There are several ways to bring the Olympic spirit into your business, from creating employee morale programs to company branding. Take a cue from some of the major Olympic sponsors and networks to get great results. Here are three ideas to help you do just that. 

Incorporating the Olympics into marketing materials does not always mean paying for the official logo or using images of gold medals. You can use the spirit of the Olympics instead. Take a moment to make a list of words that describe the spirit of the Olympics; words like competition, world-class, perseverance, performance, teamwork, overcoming odds, training, and strength, triumph. Choose several that naturally apply to your business and then celebrate your business by highlighting what makes you a world-class company.

Another thing that makes Olympic coverage so great is that we are brought into the lives of the athletes away from the London games. We get glimpses of what they are like at home, with their families, and how they train to become world class athletes.
Think of your employees as your athletes, and find ways to introduce them to your customers on a more personal level. A simple example of this is the sign at a coffee shop that says, “Amanda is your barista today. Her favorite drink: caramel macchiato. Her favorite Olympic sport: fencing.” It’s a simple and effective way to personalize the woman behind the counter and bring Olympic enthusiasm to the daily grind.  You could incorporate employee predictions of winners or share what sports they play.

You can also incorporate the spirit of the Olympics behind the scenes, holding contests and awards for great employee performance. Beyond awards related to sales and service, use your original list of words to come up with ways to recognize employees that embody the spirit of the games.  Create “countries” of employees and have them compete for prizes in team competitions. You may even want to host your own games as a team building event. Getting creative, like having relay races that include trash removal, restocking, and window cleaning can work well for taking care of daily tasks that lack excitement.

The Olympic games bring people together across the world in the spirit of competition. What better way than to use this milestone event to celebrate with your customers and employees? Using the Olympics as a backdrop for fun promotions and employee incentives can improve sales, customer relationships and employee satisfaction. Enjoying the games while improving your business will earn you a gold medal in management.

Image Source: Creative Commons

Is Your Business Using a Landing Page?

Does your business have a landing page? We’re not talking about your website’s home page as a landing page is different and serves a unique function. A landing page is simple a web page that you send traffic to after a person clicks on a QR code, a tweet or email URL. Landing pages are important for many reasons, but first and foremost, because they provide the first impression of your business to prospective customers. Need more convincing? Here are a few reasons landing pages can be the best marketing tactic you use. 

Customize Search Results
By using a landing page, you can direct paid search to specific topics. For example, if John Customer searches for a bike repair shop in Seattle, Wa. (and that is your business and location), the landing page of your store can be customized to take John not only to the website, but to the topic and location he’s searching for. This type of customization is more likely to keep a person on your website than clicking back to the search results.

Branding
You have only a few seconds to get the visitor’s attention and keep her on your website. The landing page is a critical way to engage and promote your business brand. You want to create a page that tells your story visually and creatively. If what your brand does is not clear within the first five seconds, you may not see the visitor again.

Analytics
A landing page not only helps brand your website, but it is also trackable. The analytics derived from the landing page are some of the most valuable ways to determine who is visiting your website, where the traffic is coming from, and how long each person is engaging on the website. This data will also help you as you create future landing pages.

Quality Score
Google generates a Quality Score for every search link. It estimates how relevant your ads, keywords, and landing page are to a person seeing your ad. Having a high Quality Score means that Google thinks your ad, keyword, and landing page are all relevant and useful to someone looking at your ad. It can also mean the difference between paying $1 vs. $10 per click. A quality landing page that gives the searcher what he wants will increase your Quality Score quite a bit.

Creating a landing page is easy and you don’t need a full-time web designer or programmer to set it up for you. There are several companies — Premise by Copyblogger Media, UnBounce, and I-on Interactive — that create the landing page for you. These businesses also help with analytics and placement. Landing pages can be a critical part of your marketing efforts. Start promoting your business with even more strategy by implementing landing pages today.

Can Social Media Results be Measured?

Lets face it — the days of traditional marketing methods are changing fast. Businesses are spending less money on the outgoing marketing strategies and putting their capital toward inbound initiatives and social media — mainly because it’s less expensive. Inbound marketing costs 62% less per lead than the traditional methods.

The question, however, always comes up from business owners and traditional marketing strategists about whether social media results can be measured. There is no simple answer to this question. But there are ways to examine your social media strategy to see if it’s working. Lets look at four ways you measure your social success. 

1. Assign value to social. It takes time, people and resources to create a presence on social media. Consider measuring the time it takes the employee to complete these tasks and assign an hourly value to that time. If you find your social media presence is generating customers and exposure, then calculate what that sale is worth versus the time spent on developing those prospects. Clearly something is working.

2. Focus on engagement. Social media is different than advertising and public relations. Instead of focusing on ROI, experts suggest instead focusing on the return on engagement. For example, look at your company’s Twitter account and see how many people are following your business. Are you engaging with those individuals on a regular basis? Are they retweeting your tweets? Are you doing the same? Believe it or not, all this tweeting and sharing helps build brand loyalty.

3. Target your specific market. You may have 1,000 likes on Facebook, but are all those people the audience you need to reach? Take the time to develop targeted prospects that will follow you via social media. These are your customers and will yield better click-through rates and sales. In addition, they have the ability to influence other potential clients who are like them.

4. Create incentives for social media followers. One way to track leads and sales coming from social media is to create specific incentives that are only offered to Twitter followers, Facebook fans, and Google+ members. Offer these individuals something different that other traditional customers would not receive (maybe a 10% social discount, or free item with purchase). Make sure the customer mentions this deal or the social site in the transaction. This is a fairly simple way of tracking sales through social networks.

As you interact with customers through social media, remember you cannot look at the engagement in the same way you did with traditional marketing strategies. It’s a different world out there and consumers (especially younger ones) have a very different mindset when it comes to brand loyalty. Realize it may take time to build your brand socially. But once you see engagement in social networks, those individuals may start doing your marketing work for you.

Image Source: Creative Commons

Becoming a Better Self Editor

Sending a thank-you note after a client meeting is great thing, unless you forgot to turn on spell check or neglected to do a final proofread. Images can be shattered when a written communication is riddled with errors. Editing your own work is one of the toughest tasks to do. Spell check is not always perfect, grammar rules are complicated, and missing words can easily appear. And with mobile devices taking over our communication, it’s easy to send hastily constructed emails and employee newsletters. So how is it possible to develop a great writing product and be a better editor? Here are four tips to help you edit better and preserve your professional image. 

Read Everything Out Loud
We memorize what we’ve written, and the voice in our head can place words within sentences that are not actually on the paper. Take the time to slowly read what you wrote out loud. You will be surprised how quickly you will identify writing that is clumsy, lengthy, and just wrong. Spell check will not catch “fro” instead of “for,” but reading aloud should do the trick.

Don’t Write Important Messages on Mobile Devices
Mobile devices are everywhere and have been lauded for the incredible freedom they provide today’s professionals. However all good things come with a price. And in this case messages are sent at the cost of editing. Mobile devices are great readers, but not ideal writers. Try to limit using your phone or iPad for professional communication and wait until you are back at your desk where you can have spell check and grammar check activated at all times. Auto-correct may think it’s doing you a favor when it really is not!

Edit Others and Have Others Edit You
It’s always easier to edit someone else’s work than your own. Having a fresh set of eyes is the best way to catch mistakes. Offering to edit other people’s work will allow you to develop skills that can be applied to your own work. Likewise ask someone to proof your writing — especially when it comes to important documents and messages.

Walk Away From Your Writing
Trying to edit something that you have just written is very difficult, especially when the ideas and words are so fresh in your mind. Take time away from your writing so you can come back to editing with a fresh eye. Believe it or not, this will actually shorten your edit time in the process.

Written communication is often the first and last impression people will have of you. You will be judged based on the way you write. Don’t lose out on opportunities because of small errors that could have been easily caught with these simple steps.

Image Source: Creative Commons

Tips to Develop an Employee Mentor Program

Most businesses can point to team members who make things happen. Those individuals are the superstars – the rainmakers – the ones you want to clone. While cloning an individual is not possible yet, you can leverage their knowledge, skills and abilities, and promote her to the role of a mentor. Mentors can act as the catalyst to improve the performances of the entire team, develop individuals for future promotions, and enable stronger relationships amongst coworkers. 

Developing a successful mentor program is not as simple as assigning people a mentor and announcing it to the team. You need to carefully plan just how your mentor program will operate, as well as your desired results. Lets look at a few guidelines to help you decide if a mentoring program is right for your business.

Decide on goals for the mentoring program. There are many reasons companies decide to implement a mentoring program, including new employee transition, skills development, and culture development. Figure out exactly what purpose your program will serve so that you can develop relationships and structures that will help you reach the goal. For example, if you want a mentor program to develop interdepartmental relationships, you will need to think carefully about which departments require the most mixing, and what type of mentoring activities are appropriate to reach your goals.

Develop a program. Mentors and proteges need direction from you if they are to be successful. A great mentoring program should include education on the purpose of the program, training on what being a mentor means, and support within the company from the top down. There should be agreement about how much mentoring programs should be included in standard working hours, what activities are appropriate, and what, if any, compensation will be given for mentoring opportunities.

Choose relationships wisely. Determining the goals of the mentoring program should guide your mentoring relationship choices, but individual personalities and skills should also be considered. Getting input from managers and team leaders will help you select the right combinations and give your program a better chance of success.

Check in and revise as needed. Mentoring programs should not be micromanaged, but there should be reviews at regular intervals to make sure the program is having the desired effect. You will want to revise pairings that are not effective and search for other partnering opportunities. Checking with both mentors and proteges about how they feel the program is progressing, and asking for feedback on how to make it more successful, will allow you to continually work on the program to make it better every year.

Mentoring programs can be incredibly powerful tools when managed correctly, and it should be considered a long-term commitment to the future of your company. Developing and retaining talent that you already have is a great way to reduce employee costs and attrition down the road.

Image Source: Creative Commons

How to Fund Your New Business

So you’ve got a great idea for a business and you’re ready to order supplies, start marketing, and take in the customers! But there’s a problem — you need money to start your business. While this may seem like an impossible dream to many people, there are many creative ways entrepreneurs can raise capital and start a business. Lets look at three ways you can fund your next venture. 

SBA Loans
One of the most common sources of funding for new ventures is through the U.S. Small Business Administration (SBA). SBA loans have two distinct advantages. First, they typically cater toward entrepreneurs who may have had trouble qualifying for a traditional bank loan. Second, because the loan is structured to meet certain requirements, a portion of the loan is guaranteed by SBA to the lender. This means that if you legitimately default on payments, SBA will help cover a portion of the loan default. To apply for an SBA loan, visit your local bank to see if they participate in SBA programs. SBA loans do require a fully-written business plan and other items, so be sure to do your homework before applying.

Venture Capital
Venture capital is start-up money that is traditionally funded by other entrepreneurs or companies that are looking to invest in a new business. Unlike traditional or SBA loans, venture capital investors often lend cash in exchange for future company shares or a role in the business. It is a type of equity financing that addresses the funding needs of entrepreneurial companies that for reasons of size, assets, and stage of development cannot seek capital from more traditional sources. The SBA website outlines how you can find venture capital opportunities.

Crowdsourcing
Crowdsource funding methods are a relatively new way to finance business ventures. One of the most successful crowdsourcing services is Kickstarter, which was launched online in April 2009. Since then, 24,000 projects have been successfully funded by 2 million people, with $250 million pledged on said projects. Kickstarter requires each project creator to set the project’s funding goal and deadline. If the project succeeds in reaching its funding goal, all backers’ credit cards are charged when time expires. If the project falls short, no one is charged. This is a great way to get family, friends and social media fans engaged in your business venture.

Funding your new business venture is not as intimidating as it seems. With some research, planning and creativity, you can find an investment that will work best for you. So whether you are thinking of making the move to entrepreneurism – or need additional funding for your current venture – consider one of the suggestions above and start raising the money you need to succeed.

Image Source: Creative Commons

Take the Pain out of Writing a Newsletter

Does this situation sound familiar to you? It’s the day before your newsletter is set to go out and you are desperately trying to think of what to write.

It takes time to create really good original content, and while e-newsletters are an important way to connect with your customers on a regular basis, they can quickly become the dreaded task. However creating a great newsletter doesn’t have to be this way. Here are some ideas to make your newsletter dynamic, informative, and something your customers will want to read, while at the same time, not giving you a last-minute headache. 

Don’t Write Everything Yourself – You have taken the time to develop a solid list of subscribers and you want to keep them. Utilize the vast amount of information that’s already on the web to create a newsletter that connects your readers to relevant topics. Consider curated content where you select the newsletter topic, offer a brief commentary at the beginning of the pieces, and then feature the different articles. There are many websites you can use to find articles related to your profession, including paper.li and scoop.it.

Use Your Own Images – Using images in a newsletter is standard and, in fact, encouraged to break up lengthy text. But move beyond clip art and free images online. Take your own photos of staff, customers, displays, and items that relate to your brand. Images can provide a personal touch, letting subscribers get a glimpse of what your company is all about.  Remember that too many images can overcrowd and not open well on some computers. Choose your images wisely and sparingly.

Let Your Customers Speak – Include a section reserved for customer reviews, questions or profiles. Asking for reader feedback is a good way to keep subscribers engaged, and allows you to demonstrate customer service. If you want people to submit content, have a policy that informs people that all material is subject editing. You will want to clean up submissions, but never change the gist of what the person is trying to say.

Have Employees Contribute – Employees are a great resource for stories and many would love the opportunity to have a byline. Remember that employees are often on the front-lines and have great tips for customers that they share on a daily basis. Why not give them a larger audience through your newsletter? You could also use employee profiles with pictures, and set up your company’s team of “experts.”

Highlight Your Good Work – Most companies are involved in some sort of community service. Share your stories about giving back, update readers on fundraising goals, and publish letters of thanks. Let your readers know that you are not only a business, but also working to make your community a better place.

A quality newsletter can connect you to your readers, giving them the information they need and the personal relationship that they want. Taking to time to source relevant content will go a long way in creating repeat business and generating new business. It’s important to invest the time in the project, yet at the same time, assure the newsletter is easy enough to produce that you won’t neglect this marketing tool.

Image Source: Creative Commons

Employee Incentives That Won’t Break the Budget

Good employees are hard to find, and often harder to keep. Having a culture of employee recognition is important for every business, even the small ones. During these difficult economic times, cash rewards are not always possible. In addition, they can send the wrong message if used too frequently. You don’t want to confuse reward with compensation when wages are already tight. So how does a small business create a culture of rewarding excellent employees without negatively affecting the bottom line? Here are five ideas that won’t break your budget. 

Reward Money-Making Behavior – Rewards should be based on activities that positively affect your bottom line. Rewarding sales is the most common form of incentive, but it may not be the best strategy for creating a culture that retains great employees. Consider other areas of improvement that can be recognized, such as lowering error rates or reducing sick days.  Identifying desired behavior is also a great way to boost morale. Recognize positive attitudes and attention to detail, which can translate into a better customer experience and ultimately more repeat business.

Give Employees What They Want – And it’s not always money in a paycheck! Your employees work hard to make your business a success, often seeing their coworkers more than their friends and family.  A great way to recognize stellar performance is offering them the reward of time. There are several ways to implement this type of reward depending on how your business operates.  Reward personal days, flex-time/telecommuting opportunities, or specific time to take care of personal business while at work. One unique application of this is giving employees that reach certain goals one hour a week to work out at the gym nearby, or attend a yoga studio class, or even take a walk.  By taking care of the health of your employees, you are in turn, taking care of your business’ best assets.

Make it a Social Reward – Cultivating a place of work where people enjoy being can also be achieved by rewarding great teams. What better way to bring a team together than offer a reward that includes everyone? It could be as simple as ordering a pizza lunch in for the team that has had great performance. Or perhaps a long-term reward of having a holiday party fund that gets contributions based on performance.  If food and parties aren’t appropriate for your workplace, consider giving employees personal rewards like casual Friday. Not sure what will work for your people? Ask them! They will have great ideas about what will motivate them.

You Can’t Go Wrong With Practical – The practical gift isn’t always as exciting, but it’s almost always guaranteed to be used. Gift cards for gas, bus passes, or metro cards are a great way to recognize your top employees and easing the strain of the small expenses that add up.  Companies like Exxon offer bulk purchasing and the opportunity to customize cards.

Recognition – The simplest and cheapest way to reward employee performance is public recognition. This can include individual recognition at meetings, a profile on your company website or blog, or a personal lunch with the boss. Time with upper management is particularly appealing to many employees because they have great ideas of how to make your business better, yet don’t always have the opportunity to express said ideas. Taking time to get to know your top people can have the added benefit of finding new and improved ways of making your business a success.

Employees are an investment in your business. Cultivating an environment where great work is appreciated and recognized will help you retain the employees that you want on your team. It will also attract great new talent who want to be a part of such a nurturing environment.  Take the time to figure out what motivates your employees and implement a reward program — it’ll be well worth the investment.

Image Source: Creative Commons

Make the Most Out of Your Grand Opening

You have finally opened your retail shop and it’s time for the grand unveiling. You want it to be an event that attracts customers, garners attention, kick-starts your profits and eventual success.  To make your grand opening a grand affair, take your time to prepare for the best and take advantage of the many opportunities to gain publicity and customers. Here are some tips to help you get started planning for the big day. 

Pick a Date – Your grand opening should not be the first day you are open for business. Give yourself at least a few weeks to several months to work out the kinks and master your customer service before you invite the world inside. The time will also give you a chance to figure out your high-traffic times so you can attract the most attention to your festivities.

Create the Guest List – Beyond your friends and families, there are several prominent people you will may want at your event. Having well-known community members will increase the press your event may receive.  Here is a list to help you get started:

  • Company representatives, funders, employees and their families, and anyone that played a role getting your business going
  • Chamber of Commerce officials (city and community chambers)
  • Prominent local business officials
  • The mayor
  • city council and state assembly members (especially the ones that represent your business’ district)
  • Other business associations in your area
  • Local press

Invitations should be sent to your guest list at least 2 – 3 weeks before your event. If you have a considerable amount of planning time, think about sending a save-the-date postcard and/or email as well.

Plan a Great Party – You are setting the mood for your business and hoping to attract repeat customers — so give them a good party!  Beyond providing refreshments, have door prizes or promotional giveaways to entice people to spend the day with you.  Additionally, let your company spokesperson address your crowd and thank customers for coming in and explaining why they should come back. Consider a special discount only available for purchases during the grand opening. Nurturing your customer relationships early on is a great business practice habit to get into from the start. Lastly, have a remarkable moment, such as a ribbon-cutting or balloon release, and declare your business officially arrived. These moments make great photo opportunities.

Send out Press Releases – Having the media in attendance is the greatest boom to any grand opening as it allows someone besides you to tell everyone about the great aspects of your business. Press coverage like that is better than any advertising you will create. You can create your own press release or hire someone to help you. Deliver your press releases in person and have simple press kits prepared for the day of the event. Use social media and email blasts as well. Make sure to thank members of the press that attend your event. And don’t forget to include in the press release the time of the ribbon-cutting or balloon launch!

Advertise – It’s not a party unless people come. While you don’t want to spend your entire marketing budget on this single event, you may want to spend a little more than your standard budgeted amount for the month. Utilize social media ads and in-store signs to promote your event and giveaways. And encourage guests to bring a friend.

Having a grand opening is an important way to introduce your new business to the local community. Throwing a great party, getting to know your potential customers personally, and making connections in the local business community are the foundations to have a successful retail business.

Image Source: Creative Commons