We’re hiring for two Customer Heroes. Customer Heroes are full time employees who provide excellent support to our customers via email, chat and phone. Check out the full job description if you are interested in working for a seriously rad company that works hard and plays hard.
After we filter through hundreds of applicants, this is what we’d like to find in a candidate
MerchantOS looks for candidates with a positive, upbeat attitude that would be a great fit for our team. Our software can be learned, but a great attitude sometimes cannot. Of course, being tech savvy is important, and experience with technical support is a welcomed bonus.
Our hiring process for Customer Heroes goes something like this
- Interested folks fill out the Customer Hero Job Application, and (for now we don’t need a resume or cover letter)
- After we filter through the hundreds of applications we get, if we think you might have what it takes we’ll contact you for a quick phone interview
- If we still think you might have what it takes after that, we’ll schedule another [longer] phone or in-person interview
- If we are having trouble deciding between a few people, we’ll ask you back to meet the whole support crew, and they’ll help make a decision
- Read up on tips for our hiring process in our Customer Hero Hiring Process blog post from last year – like for one, know what MerchantOS is and what we do
The application process will close just before we get to an overwhelming amount of applications (generally within a couple of weeks).
need an address to come apply at ..im new to Olympia and have experience with customer service..worked at Amazon in Kennewick Washington..Please contact me so i may apply with your company.THANK YOU!!!!Michelle
Hi Michelle, please apply via our Customer Hero online application: http://merchantos.com/about/careers/hero/#apply. That is the first step, we will contact folks after we filter through the applications. -kerry
I saw that you guys made a posting on Craigslist back on the 15th. Are the positions still open for application or have they been filled already? Thanks!
Hello amazing company,
I filled out an application and hope I get a chance to come work with you guys. From what I hear it sounds like a challenging job that I would be perfect for and the opportunity to work with some great people. Looking forward to going to work every day because your coworkers are handpicked for their epicocity sounds wonderful. Thanks for your time and consideration. Have a great day!
Hi Kerry,
I saw your ad on Craigslist and wanted to see if your Customer Hero position is still open?
Thanks,
Paul
Hi Paul. The position is still open. We’ll be getting in touch with people regarding interviews later this month.
The positions are still open. We’ll be conducting interviews later this month.
Interested to know if the positions are still available or if interviews are already underway or completed.
Katrina, the interviews are already underway. We are growing fast and will inevitably hire for more positions in the future, you can stay up to date through our Facebook page: http://www.facebook.com/PointOfSale