Some of you may recall last year that we were looking for ways to improve our manual. While our old MediaWiki-based manual served a purpose it wasn’t really addressing the needs of our customers so our developers took the Mythbusters approach to fixing it.
With that explosive end to our old ways of thinking, we start anew with the Help page. Along with our dancing lawn flamingo César, you may have noticed some of the new features:
- Finally, a robust search engine. You can get the answers you’re looking for by searching! It feels good to be in the 21st century.
- The articles are complete with integrated videos. There is no longer just a laundry list of Video Lessons to watch. Say for instance you’re trying to learn about Employee Rights; all the information on the subject will be at one location in the Help section.
- We now have feedback buttons for the articles. We’ve made strides in improvement, but we’re far from a perfect solution. Let us know how we can improve our documentation.
- Now most importantly at the bottom right you’ll see a Chat now option. Is this a trick to get you to speak with our robot overlords? Hardly.
Our newest feature in support is our integration with LiveChat, an easy way for you to get a hold of one of us. Our phone lines have been tied up more than usual lately and we don’t expect them to die down any time soon as MerchantOS continues to grow. While it may not be the same as talking with one of our awesome team members, sometimes a chat session is just what you need to get the info you’re looking for. We encourage you to try it out and let us know if our support staff is giving you the information you need.
We want you to have the epic level of support you can’t get anywhere else. Why? Because you deserve it. This isn’t flattery (okay, it is) but if you’re reading this you’re likely a business owner with more things to worry about than your point of sale.
We want MerchantOS to be the easiest part of running your business. You’re the folks that work on the weekends, that driving force that keeps the wealth away from the corporate big box stores and pumps it in to the local economy.