Customer Hero

Job Description

Olympia, Washington

In this full time position you will help provide awesome tech support to our customers. You'll connect with customers by phone, chat and email. You don't have to be a computer genius but you do need to be somewhat computer-adept and be comfortable picking up new software quickly. We'll train you on the specific skills required. You need to have a good attitude and enjoy talking to people.

Responsibilities

• Answering telephone support calls.
• Generate written notes on all calls, emails, and other activities.
• Respond to support requests submitted online appropriately.
• Escalating issues to appropriate person as needed.
• Setup/installation of software and hardware drivers.
• Take customer hardware orders.
• Follow up on billing issues, expiring accounts and updating billing details as needed.
• Add and update technical support documentation.

Requirements

• Excellent Verbal and Written Communication Skills
• Good Phone Presence
• Upbeat Attitude
• Ability To Deal With Difficult Customers
• Familiar With Windows or Mac
• Internet/Web Savvy
• Quick Learner
• Detail Oriented

Salary dependent on experience.